1. Describe a transformation process within an organization thatis familiar to you; list all inputs, components, and thetransformation process that produces either a product or servicethe organization delivers its customers. Make sure you mention allof the parts of the transformation process.
2. What is the difference between a “products or goods” versus“services”? What are some of the similarities and differencesbetween the two? Can services be inventoried? (Last Question isLecture Based) Give some examples based upon your experience as acustomer or from your professional experience.
3. Many people state that their organization has no customers.Is it possible for a business, or department within an enterprise,not to have customers? Why or why not? How does the customerinfluence an operations strategy? What is the difference between astrategy and an operations plan?
