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1) What communication techniques can you use in a workplace coaching context ( 50 words approx.)
2)How can you determine the objectives and scope of a coaching session ( 50 words approx.)
3) What factors impact the need for coaching? (75 words approx.)
4) Describe how you would apply the key principles of training to your own workplace coaching context (50 words approx.)
5) Describe how legislative work health and safety and hygiene requirements impact your workplace coaching (50 words approx.)
6) Describe how you can identify causes of performance problems or difficulties ( 50 words approx.)
7) Where can you locate information on awards and other industrial provisions? (50 words approx.)
8) Provide two examples of awards that may be applicable to organisations in the tourism, travel, hospitality and event sectors.
9) Briefly describe three key elements of industrial agreements that impact on developing rosters.
10) What organisational policies exist in a typical hospitality industry that impact on the development of rosters? (75 words approx.)
11) How are rosters useful for reducing staff costs? (50 words approx.)
12) What are the functions of the rostering software program used by your organisation? (50 words approx.)
13) Describe the difference in format between a daily and weekly or monthly roster.
14) Provide four examples of methods to communicate rosters to employees.
15) What social and cultural needs do you need to consider when developing a roster?
16) Describe three ways that open and supportive communication can be established in a workplace. (50 words approx.)
17) Describe three characteristics of an effective leader. (50 words approx.)
18) Identify two theories of motivation and how this applies to managing individuals and teams. (100 words approx
19)Explain how group dynamics can impact on successful team management. (50 words approx.)
20)Outline two types of organisational plans and the steps needed to plan each. (75 words approx.)

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