1. Why do some people resist the goal of becoming world class?How can this resistance be overcome?
2. Generate specific examples of world-class business that youhave seen as a customer. Also generate examples of poor businesspractice. Why and how do some companies inspire world-classservice, while others fail?
3. How might blogging affect the process of managing change?What are the professional and career implications of blogging foryou, personally?
4. Generate and discuss examples of problems and opportunitiesthat have inspired change, both in business and in you,personally.
5. Review the methods for dealing with resistance to change.Generate specific examples of each that you have seen, and analyzethe reasons why they worked or failed to work.
6. Choose some specific types of changes you would like to seehappen in groups or organizations with which you are familiar.Imagine that you were trying to bring about these changes. Whatsources of resistance should you anticipate? How would you managethe resistance?
