14 Which of the statements below are true? A balanced scorecard consists of a report...
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14 Which of the statements below are true? A balanced scorecard consists of a report showing a performance measure such as ROI or residual income for all of the divisions in a company that generate profits. If a strategy is not working, it should become evident on the balanced scorecard when some of the predicted effects don't occur 1 2 Financial measures.tend to be lag indicators that report on the results of past actions. A balanced scorecard contains both customer and internal business process performance measures because improvements in internal business process should result in improvements in customer Financial measures such as ROl are generally better than nonfinancial measures of key success drivers 5 such as customer satisfaction as leading indicators of future financial performance. A. All of them. B. All except I. C 4 and 5 D. 3 and4 E 2, 3, and 4
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