15. LO.1, LO.2, & LO.5 (True/False) Mark cach of the following statements as true or...
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15. LO.1, LO.2, & LO.5 (True/False) Mark cach of the following statements as true or false and explain why the false statements are incorrect. a. Appraisal cost is used to monitor and correct mistakes. b. Total quality management focuses on production processes rather than on customer satisfaction c. Results benchmarking relies only on comparisons to firms within the same industry. d. Pareto analysis is used to help managers identify areas in which to focus quality- improvement efforts eSPC control charts are used to plot the costs of quality over time. f. Higher quality yields lower profits but higher productivity
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