1.How can you project a more positive image over thetelephone?
2. What information should you always get when taking telephonemessages?
3-When transferring calls, what should you avoid and why?
4-When you leave a message on voicemail, what information shouldyou give?
5-What is telephone tag, and how can it be avoided orreduced?
6. How are small businesses benefiting from today’stechnology?
