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5. The ________ perspective of the Balanced Scorecard asks, "How is success measured by our...

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Accounting

5. The ________ perspective of the Balanced Scorecard asks, "How is success measured by our shareholders?" A) learning and growth B) customer C) financial D) shareholder 6. Defect rates for products and yield percentages in manufacturing are measures of quality included in the ________ perspective of the Balanced Scorecard. A) financial B) production C) process D) internal

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