9. Offshoring and outsourcing are the same thing.
True
False
10. older and larger firms sometimes develop cultural inertia,which becomes a ____________ to change.
barrier
incentive
both a and b
none of the above
11. To minimize quality risk, a ________ process for qualitythat is controlled should be implemented.
| | low-cost |
| | best-scenario |
| | specialized |
| | none of the above |
12. When outsourcing only the _____ must be considered.
| | total cost |
| | price of purchasing |
| | market conditions |
| | none of the above |
