A computer manufacturer is considering outsourcing its technical supportcall center to India. Its current technical...
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A computer manufacturer is considering outsourcing its technical supportcall center to India. Its current
technical support call center is located inDellroy, Ohio. The current call center is one of the top employers in Dellroyand employs about 10% of the townspeople in Dellroy. The town hasexperienced high unemployment rates in the past two decades andoftentimes the call center employees are the sole breadwinners in theirhouseholds. If the technical support call center were to be moved to India,the company would be able to pay about 50% less per hour than theycurrently pay in Dellroy, Ohio. From a triple bottom line perspective(people, planet, and profit), what factors are relevant to the companysdecision to outsource its technical support call center? Be sure to discussboth quantitative and qualitative factors.
From a triple bottom line perspective (people, planet, and profit), what factors are relevant to a company's decision to outsource its technical support center? Be sure to discuss both quantitative and qualitative factors. Be specific.
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