70.2K

Verified Solution

Link Copied!

ACCT212 SEM 181-ASSIGNMENT 2 MODULE 6-PERFORMANCE EVALUATION (BALANCE SCORECARD) Consider the following key performance indicators: a. Number of customer complaints b. Number of information system m. Manufacturing cycle time (average length of production process) n. Earnings growth a Average machine setup time P. Number of new customers c. Residual income d. New product development time e. Employee turnover rate f Percentage of products with online help manuals gCustomer retention h. Percentage of compensation based r. Cash flow from operations s. Customer satisfaction ratings t. Machine downtime u. Finished products per day per L Percentage of orders filled each Percentage of employees with access to upgraded system v. w. Wailt time per order prior to start of k Number of new patents Employee satisfaction ratings L In the table next page, classify each indicator above according to the balanced scorecard perspective it addresses. Choose from the finandial perspective, customer perspective, internal business perspective, and the leaming and growth perspective as indicated in the oo mobily 1:36 PM K Bassam ACCT212 181 - Assignment 2 10 of 19 ACCT212 SEM 181-ASSIGNMENT 2 Item LetterKePerformance IndicatorPerspective Customer Financial Internal Business Learning and Growth

Answer & Explanation Solved by verified expert

See Answer