Activity 2-14 Describe ways to respond to users. Visit the website of ManageEngine, a help...
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Activity 2-14 Describe ways to respond to users. Visit the website of ManageEngine, a help desk software vendor, to see a humorous infographic that briefly describes some different kinds of users than those described in this chapter (www.siliconrepublic.com/careers/item/33427- different-kinds-of-help). You have undoubtedly encountered some of these users yourself. Your assignment is to pick three of the users from this infographic that you think would be a challenge and list several ideas you have for how to respond to each type of user.
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