Agan Interior Design provides home and office decoratingassistance to its customers. In normal operation, an average of 2.9customers arrive each hour. One design consultant is available toanswer customer questions and make product recommendations. Theconsultant averages 12 minutes with each customer.
- Compute the operating characteristics of the customer waitingline, assuming Poisson arrivals and exponential service times. Ifrequired, round your answers to four decimal places.
- Service goals dictate that an arriving customer should not waitfor service more than an average of 9 minutes. Is this goal beingmet? If not, what action do you recommend?
- Yes
- No. Firm should decrease the mean service rate µ for theconsultant.
- No. Firm should increase the mean service rate µ for theconsultant or hire a second consultant.
- If the consultant can reduce the average time spent percustomer to 9 minutes, what is the mean service rate? If required,round your answer to one decimal place.
customer per hour
Will the service goal be met?
Yes or no
