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Assume that a company has decided to include "quality costs and throughput time" as performance measures within its balance scorecard. Which of the following choices reflects management's most likely expectations regarding how these measures should change over time? Throughput Quality conta time A) Increase Increase B) Increase Decrease c) Decrease Increase D) Decrease Decrease Multiple Choice Choice A Choice B Choice Choice Which of the following performance measures would most likely appear in the Internet Business Process perspective of a company's balanced scorecard? Multiple Choice Work in process inventory as a percentage of sales Suggestions per employee Customer satisfaction (as measured by Survey results) Return on investment Assume that a company defines its customer Intimacy strategy as customising our products and services to meet our customers' Individual needs better than our competitors." Which I then hypothesis statement is most aligned with this strategy? Multiple Choice the hours of in house training per employee increases, then the work in process inventory as a percentage of sales should decrease the average tenure per employer increnses, then defect-free units as a percentage of completed units should increase if the number of suggestions per employee increases, then the throughput time should decrease. I the number of collaborative customer-driven product innovations increases, then the percentage of customers retained from last period should increase

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