AWP uses information technologyextensively to support its business. For example, AWP has been anindustry leader in using electronic ordering techniques to reducepaperwork and overhead costs. Presently, many of AWP's customerssubmit electronic orders. These orders are almost instantlyreceived by AWP's sales department and AWP’s finished goodswarehouse. If the requested items are in stock, the order is filledand shipped immediately with a copy of a billing invoice. Anelectronic copy of the billing invoice is also sent to AWP'saccounting office. If the requested items are not in stock, then anelectronic message is sent from the finished goods warehouse toAWP's production shop so that the items may beproduced. Â
In the Albany Wood Products scenario, lines three and four implythe following involved in an external value chain (VC) linkage.Please note that the answer choices use Michael Porter's ValueChain terminology.
a) Customer and Inbound Logistics
b) Supplier and Sales
c) Supplier and Outbound Logistics
d) Customer and Sales
e) Accounting and Sales
