Chapter 11
Van Dalen Foods, a bakery chain located in Grand RapidsMichigan, provides baked goods for grocery stores locatedthroughout Michigan. The quality of the baked goods is primarilyresponsible for the increased number of stores that handle VanDalen products. The firm’s human resources department recentlyconducted a study to determine the effectiveness of its performanceappraisal program. On the basis of findings of study, the personneldirector has decided to investigate the possibility of changingfrom a graphic rating scale method to results-oriented scale.
Outline the advantages and disadvantages of the results-orientedtechnique.
Eighth Edition
Administrative office Management
An introduction
Zane k. Quible
