Chapter 12.
Define training and how does it differ from education.
What factors magnify the need for training?
Chapter 13
Define internal politics. Give an example.
Explain the impact internal politics can have on total qualitymanagement.
Chapter 14
Explain the difference between TQM and ISO 9000. Can they bedone together and/or separately?
List three reason to implement ISO 9000. How might those be thesafe or different from TQM?
