“Chris was appointed the Chief Guest of Honor for theforthcoming Independence and Republic Day of Mauritius at MITD andin this context he should very formal and well-dressed. So hedashed to the nearest shop to get a smashing pair of shoes and amatching jacket to impress people at that function. The prices ofthese items were affordable but the colour of the jacket was toobright and dazzling. In addition, the shoes were unacceptably tightfit. Given the time constraint and the risk of not getting exactlywhat he was looking for he settled by purchasing them.†If the Shopapplied the Trilogy of Juran; “Quality Planning, Quality Controland Quality Improvement,†explain what the shop-owner should havebeen seen doing? (400-500 words).
