Conflict occurs when two or more individuals perceive asituation differently and at least one person’s perception is thathe or she has been negatively affected. In fact, conflict can occurat any time, in any situation, and often at the worst possibletime. When a group or team is working toward a goal and conflicterupts, the process can come to a halt until the conflict isresolved. For the following questions, take into consideration aconflict that you have experienced in your workplace:
- What role do differing behavioral styles play in aconflict?
- Discuss the 5 methods of conflict resolution discussed byDuBrin.
- What are the pros and cons of each of the following (DuBrin,2001)?
- Confront the issue directly.
- Receive criticism objectively and dispassionately while seekingclarification.
- Recognize all parties' points of view.
- Mentally convert negative aspects to positive ones.
- Negotiate and bargain
