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Consider the two variables service quality and customer satisfaction. Service quality is independent variable and customer satisfaction...

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General Management

Consider the two variables service quality and customersatisfaction. Service quality is independent variable and customersatisfaction is dependent variable. Perform regression analysisusing SPSS and explain the results.

PLEASE USE SPSS ONLY AND PASTE THE OUTPUT OF SPSS. DO NOT USEEXCEL OR ANY OTHER SOFTWARE. SPSS ONLY PLEASE.

SERVICE QUALITY

CUSTOMER SATISFACTION

2

1

3

2

4

4

5

7

6

6

7

7

8

9

6

11

6

9

4

5

5

4

6

7

2

3

10

11

8

5

9

6

11

2

11

4

13

8

2

8

4

8

3

9

1

1

2

2

2

3

1

4

2

5

4

5

5

6

6

3

7

4

2

4

2

5

2

6

1

4

4

4

13

11

12

11

1

2

2

2

4

4

4

4

6

6

7

5

3

4

1

2

3

3

4

5

6

6

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7

2

2

3

3

1

4

5

4

5

1

Answer & Explanation Solved by verified expert
3.6 Ratings (533 Votes)
REGRESSION ANALYSIS OUTPUT EXPLANATION Model Summary Model R R Square Adjusted R Square Std An error of the Estimate Change Statistics DurbinWatson R Square Change F Change df1 df2 Sig F Change 1 558a 312 298 2684 312 23527 1 52 000 932 a Predictors Constant SATISFACTIONQUALITY b Dependent Variable CUSTOMER SATISFACTION Analysis By looking at the above regression table it can    See Answer
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