Customer reviews are now a common feature of consumer Web sites, most notably, Amazon. How do...

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General Management

Customer reviews are now a common feature of consumer Web sites,most notably, Amazon. How do private sector Web sites keepoutrageous and/or malicious comments off their product review pages(or discourage such comments from being posted)? Do a search on“Amazon General Review Creation Guidelines” and consider how thesetechniques could be used by the CPSC.

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The techniques used by Amazon General Review Creation Guidelines to keep the feedback positive and to ensure they can take action They request the consumer politely but firmly to be precise and specific They want the consumer to highlight the problems as a statement rather than an insult as they assume most sellers would sell a good quality product They are clear that the See Answer

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Customer reviews are now a common feature of consumer Web sites, most notably, Amazon. How do...

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General Management

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