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Dear expert, I need your help to get complete answer of these True/False question. I will give u Thumbs up if u give me the correct answer.

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Dear expert, I need your help to get complete answer of these True/False question. I will give u Thumbs up if u give me the correct answer.

#Thumbs_up_granted. #Need_help

True/False 2 20 In this section, there are 10 short sentences. You are required to decide whether they are true or false. Each question is worth 2 points. You are required to circle your choices on your examination paper. 1. A service guarantee is an explicit promise to the customer that a prescribed level of service will be delivered. True/ False 2. CLV(Customer lifetime value) is the present-day value of all net margins earned from a relationship with a customer, customer segment or cohort. True/ False 3. Benchmark customers are those that no other customers follow. True/ False 4. Customer retention is the number of customers doing business with a firm at the end of a financial year expressed as percentage of those who were active customers at the beginning of the year. True/ False 5. Social media marketing is the practice of using social media for customer management purposes. True/ False 6.Analysis of customer-related data can help answer crucial tactical CRM questions True/ False 7. Call centres are generally dedicated to voice telephony communications, whether through a public switched telephone network, cell-phone network or Voice over Internet Protocol (VolP). True/ False 8. Marketing automation is the application of computerized technologies to support marketers and marketing management in the achievement of their work-related objectives. True/ False 9.Sales force automation is the application of computerized technologies to support salespeople and sales management in the achievement of their work-related objectives. True/ False 10. Customer experience (CX) is the cognitive and affective outcome of the customer's exposure to, or interaction with, a company's people only. True/ False True/False 2 , 20 ) In this section, there are 10 short sentences. You are required to decide whether they are true or false. Each question is worth 2 points. You are required to circle your choices on your examination paper. 1. A service guarantee is an explicit promise to the customer that a prescribed level of service will be delivered. True/ False 2. CLV(Customer lifetime value) is the present-day value of all net margins earned from a relationship with a customer, customer segment or cohort. True/ False 3. Benchmark customers are those that no other customers follow. True/ False 4. Customer retention is the number of customers doing business with a firm at the end of a financial year expressed as percentage of those who were active customers at the beginning of the year. True/ False 5. Social media marketing is the practice of using social media for customer management purposes. True/ False 6.Analysis of customer-related data can help answer crucial tactical CRM questions True/ False 7. Call centres are generally dedicated to voice telephony communications, whether through a public switched telephone network, cell-phone network or Voice over Internet Protocol (VolP). True/ False 8. Marketing automation is the application of computerized technologies to support marketers and marketing management in the achievement of their work-related objectives. True/ False 9.Sales force automation is the application of computerized technologies to support salespeople and sales management in the achievement of their work-related objectives. True/ False 10. Customer experience (CX) is the cognitive and affective outcome of the customer's exposure to, or interaction with, a company's people only. True/ False 3 3

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