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DEMAND It is now the being of your firm's fiscal year 2021 (e.g., 1-July 2020-30 June 2021). Your task is to predict supply and demand for each job category as of 1 July 2021 and to plan what to do to meet the demand. 1. Your 700 operatives this year will product 100,000 products. Improvements to the plant scheduled for completion in July 2020 will enable production of 120,000 products. You plan to hire more operatives in order to utilize this new capacity to the fullest in 2021. The improvements to the plant also will result in an increase in productivity so that each worker will be able to produce 5 percent more next year than this year. 2. The use of a new computerized billing system will increase the productivity ratio of clerks to 135 percent of the current ratio. The workload for clerks will not change from what it is this year. 3. Because of a large standing order, fewer salespersons will be needed. It is estimated that a sales force of forty people will be sufficient to handle business at the beginning of the next fiscal year (i.e., 1 July 2021). 4. The ratio of management and staff to operatives should be the same as it is at present. SUPPLY Present Number Transition Probability Matrix of Employees Management/ (1 July 2020) Operatives Clerical Sales Exit 700 Operatives 150 Clerical 50 Sales 100 Management/Staff .10 .80 .10 .00 .00 .00 .80 .00 .00 .00 .00 .80 .00 Staff .00 .00 .10 .90 20 .10 10 Operatives Clerical Sales Management Staff FORECAST July 2021 predicted supply July 2021 predicted demand GAP What discrepancies will exist and how will you deal with them for each group (operatives, clerical, sales, management/staff)? Be innovative and suggest several solutions

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