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  3. describe an organization’s reasonable approach f

Describe an organization’s reasonable approach for handling upset customers respectfully and in a manner that results in...

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General Management

  1. Describe an organization’s reasonable approach forhandling upset customers respectfully and in a manner that resultsin the customers’ long-term commitment to an organization?
  2. Explain how the manager enable workers to reachcustomer service goals in their own way as long as their methodsaren't harmful to the company.
  3. Describe what a manager should do if an employeeis not meeting the organization’s customer service goals?
  4. Explain how a manager knows whether employees havesufficient motivation, training, and resources to reach theorganization’s customer service goals?
  5. Describe an approach for determining the reason(see 4 above) and administering a correction?

Answer & Explanation Solved by verified expert
4.2 Ratings (662 Votes)
The most important thing to do with upset customers is to give a quick solution to their problem which should be the primary thing to be done by Organizations Secondly the employees should be well trained to empathise with the customers and willing to give their time and emotions in connecting with customers concerns Thirdly to make sure the customer remains attached to the organization    See Answer
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