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Develop 2 soft and 2 hard standards for any aspect of the service offered by hotel and...

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General Management

Develop 2 soft and 2 hardstandards for any aspect of the serviceoffered by hotel and restaurant?(Subject: service marketing)

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Two hard and soft standards of service offered by restaurants Soft standards soft standards are those which are not easily available and they can be collected only by talking to the customers or the employees Soft measures help in getting feedbacks which helps in improving the customer satisfaction Following are the possible techniques of    See Answer
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