During Week 15, we are covering Operations in both the Serviceand Manufacturing industries. Service and manufacturing operationshave differences, but also similarities. For example, both createmission statements and a vision for how the organization will berun and perceived by customers. Each provider or manufacturer wantsto lead the market in its specific industry.
To Do: Study the quality management standardsof an organization in which you are comfortable researching. Whatmakes them stand out from the competition? Please be sure toreference at least 2 articles/journals/publications to support yourwriting.
