Emotional Intelligence (EI) includes both personal and socialcompetence. In the personal realm, a person with EI is self-aware,able to accurately assess his or her own strengths and limits andact in a self-confident way. This is a person who can control hisor her own emotions and keep destructive emotions in check. Thesocial aspect of EI involves the ability to accurately perceive andinterpret the emotions of others, leading to an ability to develophealth relationships. In both the personal and social realms, theemotionally intelligent person uses this information to guide hisor her thinking and actions (Abraham, 1999). Emotional learning isquite unlike "book" learning. Rather than occasionally noticing andremembering facts and the relationships between facts, theemotional part of the brain learns through practice, shaping itselfthrough repetition of "proper" responses (Reber, 2001). Thecommunicator who wishes to develop EI is thus urged to practiceemotional skills. Accurately perceive emotional expressions inoneself and others; Select socially appropriate responses tosituations and others emotions; Self-regulate ones' own emotionalstate; Arouse or effect the emotions of others; Use emotionalknowledge to solve problems. Ho do leaders apply the key skills ofEI listed above in the organizational setting? Use some examples tohighlight your response.
