Evaluate best organizational constructs to support an ITframework that is a “brick and click” B2B industrial globalmanufacturer of automotive parts. Critique what software willsupport both the online parts business and the traditionaldistribution selling channel business. Compare both organizationalconcepts outlining and assessing the installation differences andprovide what aspects of each business model can be shared, andunique to the differing methods of sale. Evaluate the customerservice software needed to support both operations and specificallychoose what aspects of each environment are critically necessary toprovide best practice. Assess the hardware and softwarecharacteristics of each business model platform and recommend mosteconomical and effective methods to provide 24/7 global operationsdemands. Recommend what communications systems, security, manpower,contingency, and performance aspects needed to operate bothbusiness models. Predict the most important skill sets needed toorganize and operate the configured IT installation and providecomparisons between both business models in the creation and ongoing evolution and growth of each business. Project the futurecritical needs of each business model and what IT, organization,and strategies will be needed to assure best service qualityhighlighting what service quality dimensions are most important inthe created IT organization created.
