Happy Banking Company has ten automatic teller machines (ATM) spread throughout the city | | | | | |
maintained by the ATM Department. You have been assigned the task of determining | | | | | |
the cost of operating each machine. Management will use the information you develop | | | | | |
to evaluate the desirability of continuing to operate each machine and/or changing | | | | | |
security arrangements for a particular machine. | | | | | | |
| | | | | | | | | |
The ATM Department consist of a total of six employees: a supervisor, a head cashier, | | | | | |
two associate cashiers, and two maintenance personnel. The associate cashiers make | | | | | |
between two and four daily trips to each machine to collect and replenish cash and to | | | | | |
replenish supplies, deposit tickets and so forth. Each machine contains a small computer | | | | | |
that automatically summarizes and reports transactions to the head cashier. The | | | | | |
head cashier reconciles the activities of the two associate cashiers to the | | | | | |
computerized reports. The supervisor, who does handle cash, reviews the reconciliation. | | | | | |
When an automatic teller's computer, a customer, or a cashier reports a problem, the | | | | | |
two maintenance employees and one cashier are dispatched immediately. The cashier | | | | | |
removes all cash and transaction records, and the maintenance employees repair the | | | | | |
machine. | | | | | | | | | |
| | | | | | | | | |
Monthly operating costs and information on percentage of time that used in activities for a recent month follows: | | | | |
Operating costs: | | | | | | Routine Trip Related Activity percentage | Maintenance-related activities percentage | |
Supervisor Salary | | | | $5,000 | | 61% | 39% | |
Head cashier Salary | | | 4,000 | | 78% | 22% | |
Associate cashiers Salary ($1,800 each Assoc. cashier) | | 3,600 | | 50% | 50% | |
Maintenance workers salary | | | 3,630 | | | 100% | |
Cashiers' service vehicle-used for Routine trips | | 1,682 | | 100% | | |
Maintenance service vehicle-used for maintenance activities | 1,545 | | | 100% | |
Office rent and utilities-used equally preparing for routine and maintenance activities | 1,576 | | 50% | 50% | |
Machine lease, space rent, and utilities ($1,700 each machine) | 17,000 | | | | |
Total operating cost for month | | | $38,033 | | | | |
| | | | | | | | | |
Related monthly activity information for this month follows: | | | | | | |
Machine | Routine Trips | Maintenance Hours | | | | | | | |
1 | 35 | 6 | | | | | | | |
2 | 90 | 17 | | | | | | | |
3 | 60 | 15 | | | | | | | |
4 | 80 | 30 | | | | | | | |
5 | 75 | 15 | | | | | | | |
6 | 30 | 10 | | | | | | | |
7 | 90 | 25 | | | | | | | |
8 | 20 | 5 | | | | | | | |
9 | 60 | 20 | | | | | | | |
10 | 40 | 7 | | | | | | | |
| 580 | 150 | | | | | | | |
| | | | | | | | | |
Additional Information follows: | | | | | | | |
1. The office is centrally located with about equal travel time to each machine. | | | | | |
2. Maintenance hours include travel time. | | | | | | |
3. The cashiers' service vehicle is used exclusively for routine visits. | | | | | |