Have you ever felt that the things you were being heldaccountable for were not the greatest priorities? Perhaps, as acustomer service rep, you were held more accountable for being lateto your shift than for the number of customers that were satisfiedby your work. Or as a nurse, the supplies you used were counted butnot quality and accuracy of the medical records you handled. Why doyou think this might be the case? Why would employees tend to paymore attention and be more careful about those areas that are beingtracked? Why might a supervisor initiate or continue controls onless-than-critical areas? Why is this even important? If you havenot had this experience, talk with other people you know who haveexamples you can share. Remember that you must make an originalposting and reply to two others to receive full credit for thisdiscussion.
