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hotel : Sandbank Hotel-England 1. apply the theory of flower of services to...

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Accounting

hotel : Sandbank Hotel-England

1. apply the theory of flower of services to the hotel selected

2. identify from the case the importance of quality of service.

3. explain the importance of customer relationship management in hotels(CRM) , examples from the case study

4. identify the stage of the product life cycle of the hotel in detail

5. describe the type of customer service platform that is suitable to market the hotel

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