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i. Evaluate the impact of the COVID 19 pandemic on the Malaysian banking sector. Major points to look at include the following

a) Credit Management

b) Revenue Compression

c) Customer Service and Advice Provision

d) Operating Model Adjustment, Cost Control and innovation

ii. Discuss with examples, the steps that need to be taken to revamp the sector. Detail a critical recovery path to alleviate fund management.

iii. Conclude your report by making the necessary inferences and suggest the future implications based on your findings.

ASSIGNMENT BRIEF: Read the assignment instruction carefully and prepare a report on the following: The COVID-19 pandemic is a health and humanitarian crisis, as well as an economic shock. Banks have a pivotal role to play. Beyond the obvious facts that the pandemic will test the mettle of the industry's leaders and impose an overriding imperative to ensure service continuity, we believe the short-term impacts will affect four key areas of retail and commercial banking: credit management, revenue compression, customer service and advice provision, and operating model adjustments and cost control. Evaluate the impact of the COVID 19 pandemic on the Malaysian banking sector. Major points to look at include the following a) Credit Management b) Revenue Compression c) Customer Service and Advice Provision d) Operating Model Adjustment, Cost Control and innovation il. Discuss with examples, the steps that need to be taken to revamp the sector. Detail a critical recovery path to alleviate fund management. ili. Conclude your report by making the necessary inferences and suggest the future implications based on your findings. IMPORTANT NOTES: Giving proper answers to the questions and profoundly discussing relevant issues. Asking appropriate and precise questions in the report that address major issues of the required areas of analysis. Referencing and utilizing suitable resources Table below is a typical representation of marking scheme adopted and merely serves as a guide 11 Page DISCUSSION AREA GUIDELINES / MARKING CRITERIA WEIGHTA GE Abstract Abstract of the whole report 0 10 15 Introduction An overview of Financial management (about 300 words) Body Literature review: (about 2,200 words) How fund management is vital in today's banking sector. must demonstrate Analysis of the pandemic and their effect on assessment, argument, the 4 major sectors stated. evaluation and Examples to strengthen your argument synthesis of material Assessment of the current state of the banking sector. covered using Key Issues raised in executing the strategies aimed at appropriate examples to recovering the sector (challenges and limitations) link with citations and quotations 15 15 10 10 x/20 and Conclusion, Findings. Should answer the objectives within the scope that you set out in the Literature review Recommendations, (500 words) Format / Presentation Logical, coherent, and substantiated arguments with of the report appropriate citations and Harvard referencing style at the end 5 X/100 TOTAL

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