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In no less than 200 words, discuss: "Intangible" elements, why are these important as it relates...

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General Management

In no less than 200 words, discuss:

"Intangible" elements, why are these important as it relates tothe customer experience?

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4.3 Ratings (713 Votes)
In todays world the product characteristics or the tangible factors are no longer very influential in customer experience but its the intangible factors The intangible factors include service quality and other aspects like convenience durability etc These factors    See Answer
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