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__________ is the ability to address current needs and have the agility and management skills and structure within an organization to prepare successfully for the future. Sustainability Integrity Self-assessment Accountability Point 14 of Deming's 14 points emphasizes on: removing barriers that rob people of pride of workmanship teaching and instituting leadership in an organization encouraging education and self-improvement taking action to accomplish the transformation in organizational culture Collecting data is usually easier than collecting data because the assessment can usually be done more quickly by a simple inspection or count. variable; attribute conformances; nonconformances attribute; variable simple; complex Factors that are present as a natural part of a process are called: primary variances. environmental causes of variation. common causes of variation. system variances. While trying to improve the quality of the system, if managers try to "fix" a, they will actually increase the variation in the system. special cause secondary variance common cause random variance The ISO 9000:2000 standards consist of three documents of which ISO 9001 pertains to: Fundamentals. Requirements. Vocabulary. Guidance for performance improvement

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