Julia Wood (2016) said that the first 3 minutes of a conflictare very important, therefore, unless you set the proper climate,very little will be accomplished. Once a conflict arises, there aresteps you can take to ensure a communication climate that isconducive to a satisfying outcome. Outline the steps you would taketo ensure a mutually satisfying outcome in a conflict in (a) apersonal relationship situation and (b) in a professionalrelationship situation.
