On April 12, 2018 an incident occured at a Starbucks Coffee shopin Philadelphia, Pa.(On Thursday in Philadelphia, two black menwere removed from a Starbucks by police at the behest of thestore’s manager, who said they had tried to use the bathroomwithout buying something. A patron filmed the incident and postedit on Twitter, where it soon went viral. A second video wasuploaded to YouTube. Since then, the story has made national news,with the CEO of Starbucks apologizing and announcing that allStarbucks employees will soon undergo training to recognizeunconscious bias.) Based on your studies Please write a report onthe causes and effects of the incident evaluate the response byStarbuck's Corporate Management. You should analyze the insident onthe operations and corporate level of Starbuck's (operationsemployees/managers, corporate management/policies) considering theskills(managerial effectiveness.communication, motivation, leadingand teaming) needed and how they apply to this situation. Please doa top to bottom analysis considering the corporate mission andvalues and the effect of this Starbucks. Include your opinion,basedon the information studied. on the solution proposed/beingimplemented by Starbucks's corporate management. This paper shouldidentify problems and solutions in a realistic application ofinterpersonal skills.
