P 141: British Airways British Airways (BA) has implemented the balanced scorecard. Match the following...
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P 141: British Airways British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators: Return on invested capital On-time arrivals Earnings growth Percent empty seats Lost baggage Employee turnover Employee training hours Number of frequent flyers (25,000 miles on BA) to these four balanced scorecard perspectives: Financial Innovation and learning Customer Internal business processes Note: Performance indicators may be used for more than one perspective.
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