Part I.
Answer the following three (3) questions. Copy and paste thequestions into the Text Submission box (below), then type youranswers directly below each question. Â
Q1. What is feedback? How can verbal feedback affectcustomer encounters?
A.
Q2. Give some examples of nonverbal feedback and explainhow they complement the verbal message and how they can affectcustomer interactions.
A.
Q3. What are the four spatial distances observed inWestern cultures, and for which people or situations is eachtypically reserved?
A.
Part II.
Although we live in a global world, nonverbal communication indifferent cultures show such drastic differences that you might getthe feeling we are from different planets. If you ever findyourself working on a multi-cultural project, it's important tounderstand these differences.
1. Choose a culture and explore the differences in nonverbalcommunication in the following areas:
Facial expressions
Head movements
Hand and arm gestures
Physical space
Touching
Eye contact
Physical postures
