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IDENTIFICATION OF NONCONFORMITIES NOTE a. Please identify nonconformity if any against each case b. In case of nonconformity, please identify most appropriate clause of ISO 9001:2015 c. If the case is not a nonconformity, please explain the same 1. A person was working in a Bank using a computer to prepare demand drafts. The computer was placed in a place where direct sunlight used to fall on the screen of the monitor causing inconvenience in visibility and which resulted many mistakes in drafts 2. During last 3 audits, the purchase dept was having 15-20 Nos of Non-conformities. However other depts, were quite less number of NCs. Internal audits were carried out as per defined procedure and plan. 3. Whilst auditing a non-banking financial Institution, the auditor noted that the process flow chart PMX 03 shows that Term deposit Certificates received from client after maturity were to be verified for payment and then authorized by the Managing Director or Financial Director and recorded in the client's book. On detecting why the Term deposit Certificate No. TDR/02/891 was not recorded in the book, the auditor was told that the Managing Director looked after this client and therefore did not need to be recorded or authorized. 4. A company had installed the latest model of a pressure calibrator Serial no PC 3145 for measurement of their pressure gauges. On requesting evidence of calibrator's current calibration status the auditor was shown a certificate, issued by the original manufacturer, bearing the statement "calibration traceable to international standards" and giving full details of the equipment's performance data. There was no equipment serial number or date of issue on the certificate

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