Quality is defined by the customer. Ethics have become acritical part of the Quality equation and customer experience. Yetwe see many examples of ethics violations by corporations whichhave had horrible and sometimes lethal consequences for customers.Please identify and describe an ethics violation that has impactedthe quality of a service or good. Your example can come frompersonal experience or the news. Further, please write about howthe event should have been managed in order to avoid the ethicsviolation.
