Quality Management and Mini-Projects
Five key Quality Management (QM) Areas are:
- The Foundations & Philosophies of QM,
- Statistical Methods for QM,
- Design for Quality,
- Measuring & Controlling Quality,
- Six Sigma in QM.
- Explain and summarize the key lessons for two of the keyQuality Management Areas.
- Outline and explain two of the Mini-Projects we have studiedthis term( Mini Projects were Service quality and Serviceoutsourcing)
- Describe and explain why or how understanding theseMini-Projects are related to understanding one or more of the keyQuality Management Areas