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Question 1 The following questions are based on the letter below. Dear Madam: Unfortunately, because you have not...

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Operations Management

Question 1 The following questions are based on the letterbelow.
Dear Madam:
Unfortunately, because you have not paid your account for the lastthree months, we have absolutely NO CHOICE but to turn off yourheat soon. We know that winter is upon us and it's a horrible timeto be without heat, but you really brought this on yourself.
Next time, we recommend PAYING your bills ON TIME. If you get usyour outstanding payments soon, you can keep your heat. As always,we appreciate your business and value you as our customer.Sincerely, Tcnaga Api Customer Service Team
(a) Evaluate THREE (3) effectiveness of the letter. You areexpected to include aspects of you-attitude and positive emphasisin building goodwill.
(b) Rewrite the letter in a way that builds goodwill to thecustomer and at the same time, delivers the message.

Answer & Explanation Solved by verified expert
3.6 Ratings (454 Votes)
THREE 3 effectiveness of the letter 1 Professionalism There is so much professionalism seen by Tcnaga Api customer support team The politness by which they are delivering their message is also very decent and also the message is also delivered 2 Practicing clear communication with the Customer As the customer support person clearly conveys the message as Dear Madam Unfortunately because you have not paid your account for the last three months we have absolutely NO CHOICE    See Answer
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