Question 1 The view of quality as the satisfaction of customer needs is often called...
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Question 1 The view of quality as the satisfaction of customer needs is often called fitness for use. Question 2 "Scientific management" involved skilled craftspeople who served both as manufacturers and inspectors, building quality into their products. Question 3 Technical features are the translation of the voice of the customer into technical language. Question 4 Customers who are merely satisfied may often purchase from competitors because of convenience, promotions, or other factors Question 5 Effective leadership demands continual learning and adaptation to the changing global business landscape
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