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QUESTION 4: (a) The Workshop Manager must decide the sequence in which the four vehicles in the...

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General Management

QUESTION 4:

(a) The Workshop Manager must decide the sequence in which thefour vehicles in the workshop must be serviced. He has developedthese estimates based on the First-Come-First-Served sequencerule:

Vehicle ID NumberEstimated Maintenance Time (days)Time to Promised Delivery (days)FCFS Order Sequence
22627391
22933302
22441603
22529754

Rank the FCFS, SPT and CR sequencing rules on three evaluationcriteria: average flow time, average number of jobs in the system,and average job lateness.

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