QUESTION 5
This display area enables customers to view merchandise from a
distance without being crowded by...
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Operations Management
QUESTION 5
This display area enables customers to view merchandise from adistance without being crowded by racks or people.
end caps
dressing rooms
walls
promotional areas
QUESTION 6
Retailers attempt to design their stores in a manner thatmotivates _________________Ă‚Â Ă‚Â ___________________.
thoughtful browsing
shopping convenience
unplanned purchases
quick sales
QUESTION 7
Customer satisfaction decreases if customers do this.
have to wait in checkout lines too long
feel others who arrived later are checked out before them
experience website inadequacies
all of the above
QUESTION 10
Store employees should allow customers to air their complaintswithout ______________________.
frustration
interruption
bias
judgement
Answer & Explanation
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Question 5 Answer Walls Explanation Because retail floor space is often limited many retailers increase their ability to store an extra stock display merchandise and creatively present a message by utilising wall space It helps customers feel more comfortable because they are
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