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Singapore Airlines: Continuing Service Improvement : If you were the boss of the ground agents in...

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General Management

Singapore Airlines: Continuing Service Improvement : If you werethe boss of the ground agents in Manila and Denpasar, what feedbackand guidance would you give them? What would you write as aresponse to Denver's complaint letter?

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As a boss of the ground agents in Manila and Denpasar I will give feedback and guidance on the following concerns 1 I will request them to modify their attitude as positive and softer response to the customers 2 I will suggest them    See Answer
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