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SkiBlu, Ltd., divides its customers into Gold customers and Silver customers. The company has one...

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Accounting

SkiBlu, Ltd., divides its customers into Gold customers and Silver customers. The company has one full-time customer representative per 1,000 Gold customers and one full-time customer representative per 10,000 Silver customers. Customer representatives receive salaries plus bonuses of 10 percent of customer gross margin. SkiBlu spends 80 percent of its promotion costs on Gold customers to encourage their loyalty.

Customer Costs Total Gold

Silver Number of customers 68,000 48,000 20,000

Average customer representative salary $ 88,000 $ 88,000

Promotion costs $ 4,100,000

Average gross margin per customer $ 750 $ 390

Required:

a. Calculate the totals of the items below for both gold and silver customers, as well as the excess of gross margin over customer costs for each category.

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