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Speedy net service is concerned that the level of access for customers is decreasing, as a...

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General Management

Speedy net service is concerned that the level of access forcustomers is decreasing, as a result of heavier use. The proportionof peak period time when a customer’s download speed drops by 20percent or more below average time is considered a good measure ofservice level. The percentage of time a customer experiences suchdrops during peak periods varies. Using a sampling process, the ISPset up control charts to monitor the service level, based onproportion of below average download speed during peak periods.Construct the p-chart using the sample data in the table worksheetProb 07-07 in the ch07data.xlsx file on the student companion sitefor this chapter. What does the chart show? Is the service levelbased on the pchart data good or bad in your opinion?

PeakNumber ofNumber of
PeriodCalls AttemptedBusy Signals
14928
24249
35084
46145
556611
66166
75285
83828
96088
105065
115963
125109
1342811
145248
154103
165869
174888
186183
195529
2046610
214726
224842
234688
245748
256067
266207
275755
286008
295415
303934

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