Strategy maps Grand Grocery developed a balanced Scorecard with six strategic objectives under the standard...
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Strategy maps Grand Grocery developed a balanced Scorecard with six strategic objectives under the standard four performance perspectives, as follows: Learning and Growth Internal Processes Customer Financial Train employees Improve employee satisfaction Improve inventory manage- ment Reduce receiving errors Improve customer service Increase profits a. Using the given balanced Scorecard, identify the strategic map or relationship among the performance perspective. a. Train employees - improve employee satisfaction - improved inventory management - reduce receiving errors - improved customer service - increase profits. b. Improve employee satisfaction - increase profits. c. Improve inventory management - train employees - increase profits. d. Improve customer service - improve employee satisfaction. b. If the employees are provided with proper training, what are the possible outputs or changes in the strategic perspectives? a. Improved employee satisfaction b. Improved management of inventory and reduction in errors C. Improved customer services and increased profits d. All the above b d Previous Next
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