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The global search for talent has led many organisations to embrace diversity in the workplace. The...

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General Management

The global search for talent has led many organisations toembrace diversity in the workplace. The BUS103 OrganisationBehaviour (OB) course is teaching you to resist the inclination torely on generalisations. However, managers sometimes forget thatthey need to recognise individual differences in their employees inorder to capitalise on their unique strengths. It is pivotal thatmanagers develop a greater awareness of these individualcharacteristics and manage their diverse workforce effectively toyield positive organisational outcomes.

(a) Identify and briefly describe the four employee responses tojob dissatisfaction with illustrative examples. Recall the concept‘counterproductive work behaviour’ (CWB) and its effects onorganisational outcomes. Suggest any two ways managers can mitigateCWB. (Minimum word limit: 400 words, Maximum words limit: 600words)

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The four employee responses to job dissatisfaction are Exit Voice Loyalty and Neglect Exit This response or behavior towards leaving or exiting the company and looking for a new job There can be a single termination or mass turnover For example when a person is getting a better salary or job opportunity elsewhere he is more likely to exit Or if the manager has been exploiting the workforce or working conditions have caused harm then chances of exit are more Voice Here people try to improve their job conditions Thus taking an active step to positively affect the condition Unions can come into play    See Answer
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