The overnight shipping business has skyrocketed in the last few years A study was conducted...
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The overnight shipping business has skyrocketed in the last few years A study was conducted to study the customer satisfaction levels for one overnight shipping business In addition to the customer s satisfaction level the customers were asked how often they used overnight shipping The results are shown below in the following table What is the probability that a respondent did not have a high level of satisfaction with the company Round to the nearest hundredth Frequency of Use Less than 2 per month 2 5 per month Greater than 5 per month TOTAL 0 34 O 0 57 0 66 0 43 High Satisfaction 250 140 70 460 Medium Satisfaction 140 55 25 220 Low Satisfaction TOTAL 10 5 15 20 400 200 100 1700
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